Privacy policy

Information we collect

We may collect account information, contact details, workspace settings, strategy configuration, campaign settings, product activity, support messages, and technical information such as device, browser, log, and usage data.

Product activity can include virtual balance activity, backtest runs, signal views, analytics events, preferences, and other workspace interactions needed to operate the service.

If billing or paid features are introduced, payment information may be processed by third-party payment providers rather than stored directly by CryptOwl.

How we use information

We use information to provide the product, maintain accounts, operate strategy, campaign, signal, analytics, and support workflows, improve reliability, prevent abuse, protect the service, and communicate service updates.

We may use aggregated or de-identified information to understand product performance, improve features, and measure the reliability of simulations, analytics, and workspace flows.

Sharing and processors

We do not sell personal information. We may share limited information with infrastructure, analytics, security, support, and payment providers that help operate the service.

We may also disclose information when required by law, to protect rights and safety, or to investigate misuse of the product.

Cookies and analytics

The website and product may use cookies, local storage, and similar technologies for authentication, preferences, security, performance measurement, and product analytics.

Some of these technologies are necessary for the workspace to function. Others help us understand usage and improve the product.

Market data and integrations

CryptOwl may process market data, exchange symbols, strategy settings, and integration metadata when those features are used. Third-party market data, infrastructure, or exchange services may process information under their own terms and privacy practices.

Retention and deletion

We keep information only as long as needed for the purposes described in this policy, unless a longer period is required for legal, security, backup, dispute-resolution, compliance, or legitimate business reasons.

Some backup, log, or security records may remain for a limited period after account information is deleted.

Your choices

Depending on your location, you may have rights to access, correct, delete, export, or restrict the use of personal information. Requests can be sent through support or the contact channel provided by CryptOwl.

International processing

CryptOwl and its providers may process information in countries other than where you live. When information is transferred or processed internationally, we use safeguards appropriate for the nature of the service and applicable requirements.

Security

We use technical and organizational measures designed to protect information, but no internet service can guarantee absolute security.

Changes

We may update this policy as the product changes. Material updates will be reflected on this page with a new updated date.